Technical Service-Shenzhen Jintiansu Technology Co., Ltd.

Technical Support

Scheme consultation and design

Demand analysis: professional team 1 to 1 research, customized anti-counterfeiting traceability solution.

System deployment and implementation

Production line transformation support: guide the installation of coding equipment and MES system docking.

Technical training

Administrator training: system operation, data dashboard interpretation, early warning processing.

Service Support

Customized development

Personalized functions: support anti-counterfeiting label design, traceability page UI customization.
Special scene adaptation: high and low temperature environment label, corrosion resistant RFID chip selection.
Multi-language support: meet the needs of cross-border trade (English, French, Spanish, etc.).

Data services

Big data analysis: provide hot spot map of smuggling and consumer code scanning behavior analysis report.
Cloud backup: All traceability data is encrypted and stored, and can be retrieved at any time within 7 years.
API open platform: for enterprises to develop twice and connect with their own management system.

After-sales Service

Customer Service Center

To provide customers with a full range of customer service, pre-sale, sale, after-sales follow-up is dedicated.

Customized support

We can provide customized technical support solutions according to customer needs, including online technical support, regular training courses, customized solutions and other services to meet the specific needs of customers.

Software update and iteration

When enterprises need to add new functions to the software, we provide technical solutions and quotations free of charge.

One-to-one customer service groups

We have established a one-to-one customer service group, providing customized customer service training programs and providing 7x24 emergency rescue services.

Training services

We provide maintenance services including bug fixing, technical support, server and security maintenance, system and equipment update and adaptation.

After-sales warranty system

We have established a perfect warranty system for software, hardware and labels.

Technical service